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Euro Axle Brake Service Requirement

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Posted

The Al-Ko manual which was included in the document pack for my caravan when new is the Operating Instructions for Axle 580 458 - under Maintenance of Euro-Plus, Euro-Compact and Euro-Delta it states "Check wheel brake linings for wear every 10,000km or every 12 months via the inspection hole. Adjust if necessary."

Dealer technicians, trained by Al-Ko, are stating that that is incorrect. The instruction they get when they go to Alko on a course is to inspect, the drum, shoes, springs, back-plate and bearings, replace, clean, adjust and lubricate as necessary, you cannot do the job correctly without removing the drum.

These two statements, both originating from Al-Ko are contradictory - which is correct?

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60 answers to this question

Posted

I don't believe they are contradictory, one piece of information originates from the user manual and the other from a service manual.

I think it's just a poorly worded user manual - the implication is that the only thing you need to do is check the brake linings for wear, or it's a concise instruction on how to check the linings for wear, but it doesn't describe what needs to be performed on an annual maintenance.

Probably what AL-KO should do is to expand the user manual to include a summary of the inspection tasks that need to be undertaken - and maybe the whole caravan industry should do this anyway - a job-by-job title summary of what an annual service must cover and what should be offered as optional items.

For example, if I look in the service guide for my E-class (which funnily enough is having a service today - so I'd better check if the bank has enough money to pay for this - I know my account does, it's just the bank I'm worried about) this lists the 40 plus jobs or inspections that will be carried out - and since the E-class is almost three years old and done 37000 miles - the automatic gearbox oil change is flagged.

But if I look in a caravan owners manual, it's rather sparse about what an annual service should cover - I'm not asking for the detail from a Haynes manual, just the headings...

Robert

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Posted

Sorry, Rob, I disagree. We are talking about the document entitled "Care and Maintenance". The words "Check wheel brake linings for wear every 10,000km or every 12 months via the inspection hole. Adjust if necessary." wouldn't need to be present at all if a more involved check was included in the annual service.

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Posted

I have to agree with Rob - one is an instruction for an owner in the owner's handbook. The other is a full service check as per the dealer's maintenance manuals.

What is incorrect is for the dealer to state that the owner's handbook is incorrect, a bit unclear BUT not incorrect.

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Posted

It looks to me like the owner's manual is a 'cover your backside' thing, so that if someone has an accident on account of letting the brake pads wear through, Al-Ko can point them (and their solicitors) to the appropriate check in the manual. This is, after all, about all you can check without specialist equipment. It should also be sufficient to keep the brakes roadworthy, provided that you carry out simple checks on the overrun mechanism, and see whether or not the brakes operate correctly when the handbrake is applied (i.e. put the caravan on axle stands and try to turn the wheels.)

The alternative would be to have the average DIY enthusiast taking the drum to bits and then re-assembling it using the same one-shot nut that they took off and guessing the torque because they don't have a suitably calibrated wrench.

Naturally, a proper service should involve dismantling the hub, inspecting all of the components, and re-fitting with a new nut and the correct torque. There's probably something in the handbook saying that you should have the caravan serviced every 12 months. The DIY brake inspection will just be a fallback for those who they know won't bother.

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Posted

Roger, Can you please show me where either me or the guys on here have said the information you quote from your manual is incorrect, the information about viewing the pads is correct in as far as it goes, the manual that came with my van say's the same as yours, but as i have said we are shown how to service the hub assembly properly by Alko, if you wish to service your own van (as i believe you do) that's fine, but don't expect me to lower my standards to appease you, i will continue to serve my customers in a proper and safe way.

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Posted

We aren't talking about the Bailey Owner's Manual - I'm specifically referring to the Al-Ko manual which covers Operating Instructions with a section entitled Maintenance.

I hope Al-Ko themselves can clarify this matter.

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Posted

Thinking more on this, the only thing that the owner can check is the brake lining thickness via the back plate inspection cut-out. So there is no point giving instructions on how to check the wheel bearings or the friction surfaces, because as far as the average user is concerned, the AL-KO hub unit is a sealed device...

You would need a professional 3/4" drive torque wrench and a 34mm (I think) socket to release and torque up the one-shot nut - so there's no point giving the average user advice on inspecting or repairing the internals - and if the owner was interested, and bought £250 worth of pro torque wrench, then they'd download the service manual as well...

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Posted

Sealed my arse !!!!!!!!!!!!!!!!!!!!!

Sealed they are not !!!!!

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Posted

Sealed my arse !!!!!!!!!!!!!!!!!!!!!

Sealed they are not !!!!!

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Posted

Sealed my arse !!!!!!!!!!!!!!!!!!!!!

Sealed they are not !!!!!

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Posted

Lets face it….. common senses…….is not allow in our policies lead country…

… safety standards are taken to the extreme in order to get that extra £’s….

out of the mugs (the customer) who will be made to pay through the pocket for a comprehension service that beggars believe…..

Sir you must have the belt & braces approach ….

so we can retain the right to charge and pass on any or all sorts of little extra’s

(like the cost of hub nuts)

that have a profit margin of there own (pays for the bubbly at the shareholders meetings)

I would like a damp test (re six years manufactures cover) not available unless you have the full service Sir!

Dealers and workshops have overheads loaded by our so called tax collectors.

These are fixed…. So it should not be too difficult to fix an all in price for a standard service standards service parts included ……

and would it not be too difficult to tailor the service to the customer requirements,

after all what checks and adjustment made would be recorded in caravan log………

oh dear there goes another flock of pigs.. just flew by

Like I said to the work shop, last service only done 800 miles towing since last service (2 year old caravan) just check and test without removing hub...... no can do sir..... you must have full service!

we have high standards........ like when!! a few months ago when replaceing water pipe (instructed to by maker) they never water tested work, and it leaked on three joints which I had to redo while away on holiday...... or the gas regulator that failed within two days on our first outing following the FULL SERVICE.... then told it's out of warranty but was in warranty at the time of the service

So the written word as little of no meaning....... because when all is lost, fall back on the small print.. oh did not read that Sir..... here section 6 par 3 sub aii

What next!! helmet on and await "incomming" from the workshop boys

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Posted

If you don't have the right tools, then to all intents and purposes the AL-KO hubs are sealed from user tampering - if you thought I meant water-resistant, I didn't

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Posted

It is practical .......... and a very quick job, using waterproof grease ......... I do it after every run out with the trailer..... they are the better ones and the grease still emulsifies ........... even though it's waterproof .................... The french have the best idea ............. see thru breaing, carrying oil ... now they are waterproof .............. and not expensive.... but no one imports to the UK

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Posted

I think the bearings themselves are 'sealed for life' insofar as you use them until they fail, and then you chuck them. They're certainly not sealed to prevent ingress when submerged in water, but then again, most wheel bearings aren't.

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Posted

Lets face it….. common senses…….is not allow in our policies lead country…

… safety standards are taken to the extreme in order to get that extra £’s….

out of the mugs (the customer) who will be made to pay through the pocket for a comprehension service that beggars believe…..

Sir you must have the belt & braces approach ….

so we can retain the right to charge and pass on any or all sorts of little extra’s

(like the cost of hub nuts)

that have a profit margin of there own (pays for the bubbly at the shareholders meetings)

I would like a damp test (re six years manufactures cover) not available unless you have the full service Sir!

Dealers and workshops have overheads loaded by our so called tax collectors.

These are fixed…. So it should not be too difficult to fix an all in price for a standard service standards service parts included ……

and would it not be too difficult to tailor the service to the customer requirements,

after all what checks and adjustment made would be recorded in caravan log………

oh dear there goes another flock of pigs.. just flew by

Like I said to the work shop, last service only done 800 miles towing since last service (2 year old caravan) just check and test without removing hub...... no can do sir..... you must have full service!

we have high standards........ like when!! a few months ago when replaceing water pipe (instructed to by maker) they never water tested work, and it leaked on three joints which I had to redo while away on holiday...... or the gas regulator that failed within two days on our first outing following the FULL SERVICE.... then told it's out of warranty but was in warranty at the time of the service

So the written word as little of no meaning....... because when all is lost, fall back on the small print.. oh did not read that Sir..... here section 6 par 3 sub aii

What next!! helmet on and await "incomming" from the workshop boys

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Posted

Somebody is DIYing the brakes! See one shot nuts. Would they be on sale if there was no demand?

I understood when these nuts were introduced it was because there was no routine maintenance required and the bearings are sealed for life. (They are on cars which use similar assemblies). The BPW instructions for hub maintenance are the same as ALKO.....inspect lining wear through inspection hole, renew when necessary so why would a Dealer want to strip down to inspect on a routine service?

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Posted

The BPW instructions for hub maintenance are the same as ALKO.....inspect lining wear through inspection hole, renew when necessary so why would a Dealer want to strip down to inspect on a routine service?

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Posted

Roger, Can you please show me where either me or the guys on here have said the information you quote from your manual is incorrect, the information about viewing the pads is correct in as far as it goes, the manual that came with my van say's the same as yours, but as i have said we are shown how to service the hub assembly properly by Alko, if you wish to service your own van (as i believe you do) that's fine, but don't expect me to lower my standards to appease you, i will continue to serve my customers in a proper and safe way.

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Posted

as a service centre for more than 12 years i have to endorse what METZ has said. i would suggest that if any one really wants to know what is involved when servicing caravan brakes, they contact alko, the NCC, or get a copy of the service manual from alko or NCC, or a copy of the service engineers handbook to pass CITO exam in caravan servicing.

i wouldnt have thought alko will come on here to answer until at least NEC has passed.

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Posted

i should add that in any case caravan or otherwise "care & maintenance" as quoted, is keeping on top of it, and inspecting, a basic check

"servicing" is more than a basic check, and is more involved. it is a thorough inspection, report, clean, adjust and replacing faulty parts were required.

only the same as a car, or boiler, heater etc. you can have a maintenance contract but every now and again a service will be required more than the regular maintenance

does this make sense

maintenance is what is required to cover the times between services.

i dont think there is anything to argue about here, and no-one from the trade here is trying to argue. we are merely trying to explain were the differences are coming from.

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Posted

Come on Alko - put us out of our misery....

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Posted

WHO - honestly - actualy services their own caravan !! -- not me --- not serviced any thing since Ford changed from a three speed gear box..

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Posted

maintenance is what is required to cover the times between services.

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