4 replies to this topic

[fatles]

I have just tried to change my password and failed. It says I have to fill in all parts of the form, the trouble is I don't want to change my Email address.
I am obviously doing something wrong, but I can't figure out what.  



   Help


   Les

[markf]

No it isn't very clear but there are 2 sections email change and password change at the bottom

Ignore the email fields and just fill in the change password fields

[fatles]

Hi markf
I did ignore the email fields and filled in the password field clicked on enter, and this came up. I have just removed my email address from this copy.



  Les


You must complete the entire form
    
    Email & Password
    
You can leave a section blank if you do not wish to update that section. For example, you can change your email address without completing the 'Password' section at the bottom.    
    Email Address
    
PLEASE NOTE: You will have to re-activate your account after changing your email address.
    An email will be sent to the email address you specify below, outlining what you need to do.
    Proceeding with this action will sign you out. It is strongly recommended that you reset your password before changing your email address if you are unable to remember your password.    
    

    Current email address
    
    New email address
    Confirm email address
    Current password

    Password
    
We will attempt to update your current session after your successful password change. If, however, you do experience difficulties, please try signing out and signing back in before contacting a staff member to help resolve the problem    
    

    CURRENT password
    NEW password
    Confirm NEW password

or Cancel

[markf]

If I remember rightly Les you just have to copy and paste your email into the "current password" field ignore new password fields

Failing that email me and I will change it for you

[markf]

All done Les email me if you have problems